Privacy policy
Privacy Policy
ONER Online Japanese school (“the School”) recognizes the importance of protecting personal information and complies with the “Act on the Protection of Personal Information” and other applicable laws. We are committed to properly handling and safeguarding users’ personal information in accordance with this Privacy Policy.
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1. Definition of Personal Information
“Personal Information” refers to information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information, including names, addresses, phone numbers, email addresses, dates of birth, and any other information that can identify a specific individual, or information that can be easily matched with other data to identify an individual.
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2. Purpose of Use
Personal information collected by the School will be used for the following purposes:
1. Providing services (language courses, teacher matching, learning management, etc.)
2. Supporting user registration, changes, cancellations, and other operations
3. Conducting course management and related activities
4. Improving services, conducting satisfaction surveys, and statistical analysis
5. Communicating with users as necessary (including by email)
6. Performing obligations under agreements or contracts
7. Processing payments and providing information to third-party payment services
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3. Changes to Purpose of Use
If the purpose of use is changed, it will be within a scope reasonably related to the original purpose, and the changes will be publicly announced.
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4. Provision to Third Parties
Except in the following cases, the School will not provide personal information to third parties:
• With the user’s consent
• When required by law
• When necessary for outsourcing (e.g., reservation system Meety, e-commerce platform Shopify, payment services such as Stripe and PayPal)
• When necessary to protect life, body, or property and obtaining consent is difficult
• When especially necessary for public health or the sound growth of children and obtaining consent is difficult
• When required by national or local government agencies in accordance with laws or regulations
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5. Proper Acquisition of Personal Information
The School acquires personal information lawfully and fairly, and will not collect it through fraudulent or other improper means.
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6. Security Management
The School takes necessary and appropriate security measures to prevent leakage, loss, or alteration of personal information. When entrusting third parties with handling personal information, the School will require them to implement equivalent protective measures and will supervise them as necessary.
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7. Requests for Disclosure, Correction, Suspension of Use, etc.
If the individual requests disclosure, correction, addition, deletion, or suspension of use of their personal information, the School will respond within a reasonable period after confirming the individual’s identity.
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8. Use of Cookies and Related Technologies
The School may use cookies and related technologies to improve convenience and analyze access. Users may disable cookies in their browser settings; however, some functions of the services may not operate properly as a result.
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9. If You Do Not Agree to This Policy
If you do not agree to all or part of this policy, you may not be able to use the School’s services.
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10. Contact Information
For questions, concerns, or complaints regarding the handling of personal information, please contact us at:
Contact Window
ONER Online Japanese school
MIZUGAME Kikaku LLC
Email: hello@oner-japan.com
(*Also reachable via Shopify’s internal contact function or the official LINE account)
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11. Continuous Improvement
The School will continuously review and improve its handling and management of personal information in response to changes in laws and social conditions, and will revise this policy as necessary.
Date of Enactment: July 10, 2025
(Amendments will be announced as necessary)